Guardian employs an integrated hands-on approach to asset and property management with the Principals and Executive Team actively and jointly involved in all aspects. The team’s success in its market niche of Class B and B+ commercial office buildings is its ability to identify, purchase, upgrade and enhance the value of quality buildings while successfully employing a multi-tenant strategy.
Guardian’s integrated approach ensures optimal management of portfolio assets by a team of industry experts who have demonstrated the ability to effectively lease and manage properties. The team creates and adds value by ensuring proper attention is paid to all facets of real estate management and that appropriate cost control measures are met. The result is a distinct economic edge that includes the following components:
• Lower property acquisition costs
• Lower initial leasing costs
• Lower renewal fees
• Reduced downtimes
• Economies of scale
• Higher returns upon disposition
Guardian’s in-house management program further maximizes return on investments by generating cash flow through careful control of expenditures, multiple leases, better leasing performance, substantial occupancy plus prompt and personal attention for optimal tenant satisfaction. The Firm’s strategy incorporates a carefully monitored program of property maintenance and necessary capital improvements, often handled in-house.
The Principals believe that timely and accurate financial reporting and business controls are crucial to sound management. Guardian has made a significant investment in technology to ensure that its reporting procedures are second to none. Financial reporting packages utilized by the team include Argus and Access Property Management software by JenArk. Guardian uses scanning technology and workflow software to efficiently standardize financial responsibilities of approval and payment processing.
Property management services are provided through Guardian’s affiliate, Guardian Realty Management, Inc.. By utilizing in-house staff to handle most projects, including HVAC, electrical, carpentry, painting and general maintenance, Guardian is able to maintain a hands-on strategy that ensures an optimum operation, a high level of tenant retention and lower operating costs. Guardian independently estimates and competitively bids out tenant improvement work.
A diversified staff of specialists, all of whom have major involvement in the physical and financial oversight of all Guardian properties, is managed by Senior Managers that focus as owners. Guardian’s in-house specialists include:
• Leasing Agents
• Property Managers
• Construction Managers
• Project Managers
• HVAC and electrical technicians
• Maintenance staff
The firm takes a pro-active approach in developing solid tenant relationships, starting with a comprehensive Welcome Package and Orientation Program followed by ongoing manager level communications and meetings. All service requests are addressed within 24 hours, and a follow up call is placed to ensure tenant satisfaction. This comprehensive property management program has enabled Guardian to consistently achieve an 80% renewal rate.